You don’t have to compromise at zZounds. You get More for your Music: the lowest prices AND the best service in the musical instrument and equipment business. Period.
You’re saying – “Sure you do! Everyone says that!” Well here’s how you can be sure…
How can you be sure zZounds has the lowest prices?
Lowest Price Guarantee
If you see a lower price before you place your order, we’ll beat it. Details
45-day Lowest Price Protection After Your Purchase
If you see a lower price within 45 days of your purchase, we’ll refund you the difference. Details
Super Low Shipping Costs
You get free shipping on many items – and you never get last-minute surprise shipping costs. We show you your shipping costs almost everywhere we show you a product on the site. We want you to see what you’ll pay because we lose a lot of money giving you the best possible shipping costs. And we never want you to feel tricked when you shop at zZounds.
But We Don’t Cut Corners…
Many don’t believe we can offer these low prices on new gear. But as one of the largest suppliers of top-brand musical instruments and equipment, it is highly efficient for our suppliers to do business with us. Not surprisingly, the prices we pay for the products you want reflects that efficiency. And we can pass those savings along to you and still have enough resources to guarantee you the best service…
How can you be sure zZounds has the best service?
zZounds consistently receives overwhelmingly positive ratings on Bizrate Surveys, an independent customer feedback platform that collects ratings and reviews from verified customers.
In fact, zZounds customers rate us so highly that we’ve been recognized with the prestigious Bizrate Insights Circle of Excellence Award for 15 years running! To be considered for a Circle of Excellence award – a distinction earned by retailers who go above and beyond to provide exceptional online services and experiences – a retailer must have higher-than-average scores across the following eight satisfaction indicator categories: Overall Satisfaction, Product Selection, Checkout Process, Ease of Finding, Repurchase Intent, Product Met Expectations, Customer Support and Satisfaction, and On-Time Delivery. As Bizrate says, “All ratings come directly from real customers – we simply calculate the data. This is why we say retailers earn the award versus it being given to them.”
What are some of the reasons for our customer happiness?
Easy Payment Plans
zZounds offers its four-payment Play as you Pay® plan on virtually all new items, and additional payment plans are also available for many items. Installment approval is fast and easy, and we approve almost everyone. Best of all, we don’t charge a cent of interest on any installment order, ever. Details
45-day Hassle-Free Return Policy
Our 45-day money-back 100%-satisfaction guarantee allows you to return almost any item for almost any reason with no restocking fees or other penalties. Details
New Top-Brand Gear from an Authorized US Dealer
You get top-brand gear, new from the factory, from an authorized US dealer. We occasionally have opportunities to buy B-stock merchandise to offer at special discounts, but we always identify the merchandise clearly as B-Stock or Factory Resealed. Unless it says otherwise, it’s new from the factory. Details
Huge Selection – IN STOCK
With an inventory about 50 times bigger than a typical musical instrument retail store, chances are we have what you’re looking for. With highly accurate real-time information on the website showing you which products are in stock at all times, you can be certain when you order an in-stock product that you won’t face a surprise delay. With real-time information on when out-of-stock products are expected back in our warehouse, you can know what to expect even when we can’t keep up with demand on a particular item (though please note that information on expected future availability is only accurate as what our suppliers tell us).
Immediate Shipment, Fast Delivery
You deserve immediate accurate shipment – and zZounds delivers. Did you ever understand why, when you offer to purchase something, some companies don’t ship your order to you that same day? We didn’t! You deserve your order immediately – so we built a state-of-the-art technology and distribution center that’s standing by to ship your order today. Details
And with four warehouses strategically located in Mississippi, Nevada, New Jersey, and Ohio, most orders arrive within 1-2 business days of shipment.
Personalized Service from Musicians
At zZounds, you get personalized service from musicians – by toll-free call or email. We pay these musicians to work for you: to give you honest product advice and assist you should any problem arise with your order. They are NOT paid commission. These musicians will understand your lifelong dream of owning a Gibson Guitar, and they’ll only ask you for an item number so they can help you faster – not because they’ve never heard of a Marshall Stack or an SM58. They know how to help you because they share your dreams. Contact Us
No Discrimination – Shop by Web, Phone or Email
No matter how you prefer to shop, you are guaranteed the same low prices, minimal shipping costs, great information, and personalized service from musicians at zZounds.
Easiest to Use and Fastest Online Store
You want easy and fast – and zZounds.com gives it to you. Find the products you are looking for with unrivaled speed and convenience. You can shop online 24 hours a day, 7 days a week, 365 days a year.
In-depth Independent Information
You’ll find in-depth product information – including product manuals, sound samples, and technical specifications. Want to know what other musicians think about a product? Consult the 100,000+ unedited, unbiased user product ratings at zZounds.com.
We Respect Your Privacy
We won’t sell your name to anyone, especially not to people who will spam you or clog your real mailbox with questionable offers. One of our large competitors has a list of names and addresses available for sale at all times. The choice is yours. Details
Over 1.5+ Million Fanatically Happy Customers
Many customers came to zZounds.com because fellow musicians told them to. And they come back again and again because they love zZounds.
Sales Tax Policy
We are required to collect sales tax on all orders shipped to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming. You will be charged the state and local sales tax rate for any orders shipped to these states.
To our customers in the state of Colorado:
Your purchase is subject to sales/use tax in these states unless it is specifically exempt from taxation. These states require that a sales/use tax return must be filed at the end of the year reporting all of the purchases that were not taxed; the purchase is not exempt simply because it was made over the internet or with the use of a remote device. Retailers that do not collect sales tax in these states are obligated to provide purchasers a summary of purchases at year-end in order to assist them in filing their tax report. Retailers that do not collect sales tax in these states may be required by law to provide the Department of Revenue with an annual report of the total amount of all of your purchases above certain thresholds. Details on how to file this return may be found at your applicable state’s Department of Revenue website.
Seller has collected the simplified sellers use tax on transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010201486.
Even beyond these policies and guarantees, we promise to do what’s right. It may sound old fashioned for a leading e-tailer – but by always putting you first, we’re betting you’ll love your zZounds experience and tell your fellow musicians about us!